It is important to always double check all your settings when dealing with a network connection. While living in the modern era of ethernet is nice, there are some intricacies that can cause a lot of time to be sunk on just opening the line of communication. The following are best practices when connecting to a HomeWorks QS or RadioRa2 system via ethernet.
First we always recommend traveling with your OWN router. This is important because you will have an intimiate understanding of the internal settings and this will allow you to connect more consistently.
Secondly you need to make sure that before you open software two very important steps are not overlooked. Step one - make sure you turn off all of your virus scan applications. This will protect against packet loss during communication and will result in a more reliable transfer. Step two - turn off your firewall; this may be from Norton, McAfee, Kaspersky, or even Microsoft (which is most common because it ships with Windows). By taking the step to insure that the firewall is off you will create a better chance of succes on that first communication. Turning off the firewall can also expedite transfer rates by not having your packets sniffed by the firewall - no one likes having their packets sniffed...
Often times we, rightfully, are asked "Won't I be vulnerable during a transfer?" The short answer is yes - however just like anything if you play safe you can mitigate your risk. Do not surf the internet or answer emails when transferring. In fact you should have no other software open while working on your system as that can create slow down and memory leaks.
Another option for those that are IT savvy - create custom rules in your firewall. Most communication occurs on the FTP port, which is port 23. By creating a custom rule and making sure that it is not being blocked you can increase chances of successful communication. An important note about making rules - if you are not careful sometimes you can let more in than you intend so make sure you are being cautious. Virus scan is a bit more tricky because it will shut down processes which can cause havoc on system transfer - unless you set your virus scan to a very minimal security setting you may be losing data. Best bet turn it off, next best add an exemption for the entire Lutron suite of products.
It may seem like a lot but if you pay attention and follow prompts on your system it will typically alert you when it is shutting down different processes. If you are still struggling you can always create a support file via the Help menu and submit it to firstname.lastname@example.org.